(The following Terms and Conditions, Travel Acknowledgment and Waiver were updated and are in effect as of July 15, 2026)
When you register for one of our tours, you accept our Terms and Conditions, Travel Acknowledgement and Waiver.
Prométour 2000 reserves the right to update or modify these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. Any material changes will be communicated to customers where required by applicable law. The version of the Terms and Conditions in effect at the time of booking will generally govern that booking, unless otherwise permitted or required by law.
The reservation will be confirmed depending on the availability of the chosen tour. The reservation will be definitive upon the payment of the requested deposit with the completed online registration and acceptance of the Terms & Conditions.
The Customer acknowledges that the price of may be modified to accommodate changes to the itinerary arising from unforeseen circumstances, including but not limited to public health emergencies, natural disasters, extreme weather events, travel restrictions, strikes or labour disruptions, transportation interruptions, and any other events beyond the reasonable control of the Company.
The customer acknowledges that the price of the contract could be modified following a fuel surcharge or an increase in the currency exchange rate. In this event, if the modification results in an increase of the price of less than 7%, excluding GST and PST, the client undertakes to pay the difference and, if the modification results in an increase of the price of 7% or more, excluding GST and PST, the client may choose to cancel the contract with full reimbursement or accept the provision of similar services that may be offered by the travel agent. However, no modification of the price can occur less than 30 days prior to departure. Price of your travel is based on a minimum of paying participants which is different for each destination. If your group does not have this minimum, it will consequently increase the cost of your trip.
Our educational tours are designed for students; however, adults are welcome to join. A flat adult (aged 18 years or older) supplement of $15 per day will be charged per adult participant. A twin room supplement per night, per adult will also apply as indicated below.
Rooming is based on multiple occupancy, single beds are not guaranteed unless otherwise stipulated in the program.
This supplement does not cover night trains, cruise ships or ferries:
Supplement
Double/Twin Occupancy $60 per night
Single Occupancy $120 per night
A one-time administrative fee may apply to your online account upon registration. This fee is non-refundable should you choose to cancel your participation.
Payments are due as per your tour payment schedule. If you cannot meet a payment deadline, please contact Prométour 2000 as soon as possible. Prométour 2000 offers several convenient payment plans and accepts Visa, MasterCard, checks, and international money orders. Your payment is not deemed completed until Prométour 2000 receives it. Payments can be made online, over the telephone, or by mail. Checks should be made payable to Prométour 2000 and sent to:
Prométour 2000
152 Notre-Dame East, Suite 300
Montreal, Quebec H2Y 3P6
CANADA
Specialty items such as show tickets and sporting events must be paid upon booking.
Upon acceptance of the Terms & Conditions, you acknowledge that the form of payment chosen by you will be processed according to the payment plan selected and may involve a third party. Prométour 2000 does not charge transaction fees and is not held liable for any additional transaction fees charged by your financial institution and/or credit card provider.
A reservation made after the final payment deadline is payable in full at the time of booking.
Prométour 2000 reserves the right to charge a flat fee of $20 for each installment payment not received on or before its due date.
A $50 fee will be charged for all unwarranted credit card chargebacks and/or bounced check payments.
| Tour Type | Deposit | Full Payment Deadline |
|---|---|---|
| Bus Tours | $250 | 45 days prior to departure |
| Flight Tours | $500 | 90 days prior to departure |
Your tour price generally includes a travel insurance policy premium which is deemed valid once the trip is confirmed. The first deposit includes the payment of the insurance policy premium. Insurance premiums for customers on confirmed groups are non-refundable. A trip is deemed confirmed once the minimum number of paying participants is reached and the required deposit is received by Prométour 2000. The minimum number of participants varies based on the program. The minimum number of participants is indicated on your program.
If there is an outstanding credit card chargeback, Prométour 2000 reserves the right not to issue a participant refund until the chargeback is resolved.
As an active operator under the Québec Travel Agent Act, Prométour 2000 shares the coverage available under the regulations of the Travel Agent Law. The coverage, with a multi-million traveler’s assistance program, is used to reimburse the advance payments of Prométour 2000 customers. In the unlikely event of Prométour 2000 bankruptcy, insolvency or cessation of business, customer payments will be reimbursed in accordance with the law. Complete details of the Québec Travel Agent Law may be obtained by writing to:
Québec Consumer Protection Office
5199, rue Sherbrooke East
Montréal (Québec), H1T 3X3
www.opc.gouv.qc.ca
Customers wishing to cancel their participation on a tour must complete and submit a Prométour 2000 Cancellation Form by mail or email. The administrative fee paid upon reservation and the insurance premium are non-refundable.
The cancellation date will reflect the date written on the completed and submitted Cancellation Form. Allow 5-10 business days for processing upon reception of the Cancellation Form.
For each participant who cancels, the base tour cost payable by the remaining participants may increase or decrease in accordance with the applicable tour price list.
If a traveler is absent on the outbound flight and does not provide previous notice to Prométour 2000 to help make new travel arrangements, the remaining portions of the flight will be canceled by the airline and the traveler will be responsible for purchasing a new flight ticket. Any traveler who forgoes their return flight will not be entitled to a refund.
Participants who have canceled and want to rejoin the tour must pay a $50 reinstatement fee, plus any difference between the old and new tour cost and any applicable late fees. Travelers must also re-purchase insurance (if applicable). Reinstatement is subject to availability and to all conditions governing late enrollments (if applicable). If no space becomes available, all original cancellation fees apply.
Bus Tours without flights, train or ferry – Cancellation Schedule:
| Cancellation Timing | Charges |
|---|---|
| 9 months or more prior to travel | $150 per person |
| Between 9 months and 3 months | $250 per person |
| Between 89 and 60 days | $350 per person |
| Between 59 and 30 days | 50% of tour cost |
| Within 29 days before departure | 100% of tour cost |
*Additional administrative fees of up to $50 may apply. Insurance premium is non-refundable. Cancellation fees in effect upon trip confirmation.
Tours with flights, train, or ferry – Cancellation Schedule:
| Cancellation Timing | Charges |
|---|---|
| 9 months or more prior to travel | $150 per person |
| Between 9 months and 4 months | $400 per person |
| Between 122 and 90 days | $600 per person |
| Between 89 and 45 days | 50% of tour cost |
| Within 44 days before departure | 100% of tour cost |
*Additional administrative fees of up to $150 may apply. Insurance premium is non-refundable. Cancellation fees in effect upon trip confirmation. For groups with less than 10 travelers or individual tickets, the minimum cancellation charge will be based on the cost of the airline ticket issued.
In the event of such cancellation, the Cancellation Charges stated in §2.1 above will apply. Alternatively, registered participants may have the option to continue the tour by assuming the liability and associated responsibilities such as assigning a new group leader and changing the group name. Prométour 2000 cannot be held responsible for incurred fees related to such cancellations. The price conditions apply as stated in §1.2
We reserve the right to modify a tour you have purchased by substituting services, varying the itinerary, or otherwise. Furthermore, suppliers have the right to substitute other suppliers in their place with or without notice. In all cases you will receive a comparable or superior service. During local festivities, national holidays, strikes, demonstration, etc. beyond our control, access to certain facilities such as museums and restaurants, sightseeing tours, and shopping may be limited or not available. Weather conditions may cause delays, modification, or cancellation of services. Prométour 2000 cannot be held responsible in such cases. Alternatives will be offered whenever possible.
We reserve the right to refuse a participant substitution. A participant wishing to transfer his/her contract to another person must submit a Prométour Cancellation Form along with the substitute participant’s pertinent information. Substitution charges are 50% of due cancellation charges not inclusive of any other airline surcharges and/or insurance premium.
The pace of each tour varies, but in general they require participants to be in good physical and mental health. You are required to inform Prométour 2000 at the time of registration of any physical disabilities or limitations. Prométour 2000 reserves the right to decline a participant at any time whose condition, in our opinion or in the opinion of a third-party providing services on the tour, may affect the health, safety, or tour experience of other travelers. Passengers requiring food complying with special diets should notify Prométour 2000 at the time of registration with any dietary and preparation requirements. Prométour 2000 will work with those participants who have special needs and/or food restrictions. All issues regarding food and drink, including allergies, or dietary requirements and restrictions, are the sole responsibility of the participant. If you do not notify Prométour 2000 at registration of special dietary requirements, you agree to be responsible for meeting your dietary restrictions.
– The child is travelling to a foreign destination with the permission of the parents/legal guardian.
– The child is travelling in someone else’s care. The affidavit must be signed by both parents and must be notarized for some destinations. If a minor child is living with only one parent, the affidavit must be signed by that parent and be accompanied by a copy of their legal custody agreement or death certificate if applicable.
It is the sole responsibility of the participant to provide proper documentation. No refunds will be made for improper documentation resulting in denied boarding or entry.
The Participant understands and agrees to hold Prométour 2000 harmless from any expenses, losses, damages, or injuries incurred as a result of contracting any illness, disease, infection, or other health condition before, during, or after the tour. The Participant acknowledges and accepts the risks associated with travel, including the risk of exposure to communicable diseases and public health emergencies. The Participant further agrees to assume all costs related to any medical examinations, testing, vaccinations, treatment, quarantine, isolation, or other health-related requirements imposed by any destination, carrier, governmental authority, or country of residence before, during, or after the tour.
While this insurance policy is recommended, all participants may opt out of its coverage if they so choose. In order to remove the insurance premium from the packaged price Prométour 2000 requires a signed insurance waiver stating: I hereby acknowledge that Prométour 2000 made this offer of insurance in good faith and that I have made an informed decision to take out or refuse such insurance and to assume full liability for my decision.
The participant understands and agrees to hold Prométour 2000 harmless in the event of denied boarding. Prométour 2000 cannot be held responsible for any incurred fees due to denied boarding and any costs associated to missed services.
Alternate return-date requests are limited to 10% of the total group size. It is not possible to alter your return departure-point or flight route. The deadline to submit a request for an alternate return-date is 90 days prior to departure. A $150 Prométour 2000 Service Fee will be applied for processing your request and will be upheld if you choose not to take the option we offer. You will be informed of the final cost including any applicable airline supplements before changes are made. Any additional changes will incur fees as previously mentioned.
Despite all our efforts, claims may arise, and we invite you to file your claim in writing by registered mail no later than 21 days after the event causing the claim. In the event of any dispute or proceeding, parties must submit and consent to the exclusive jurisdiction and venue of the courts of the Province of Québec, Canada.
I hereby grant Prométour 2000 an irrevocable, perpetual, worldwide, royalty-free license to use photographs, video recordings, and audio recordings in which I or the participant appear, for any purpose including but not limited to: the Prométour 2000 website, publications, promotional materials, educational materials, social media (including paid and boosted content), and digital advertising.
I understand that such content may be published on the Internet and distributed through third-party platforms including social media networks, which may apply their own terms of use to published content. I understand that I or the participant may be identified by name or title in connection with such content. I waive the right to approve the final product.
All photographs, video and audio recordings taken by Prométour 2000 staff or its designated representatives during the trip, and any reproductions thereof, shall remain the property of Prométour 2000.
I hereby release and forever discharge Prométour 2000, its current and former trustees, agents, officers, and employees from any and all claims arising from the use or distribution of such content, including claims for invasion of privacy, appropriation of likeness, or defamation.
I hereby warrant that I am the parent or legal guardian of the participant, or that I am eighteen (18) years of age or older and competent to contract in my own name. This release is binding on me and my heirs, assigns, and personal representatives.
By enrolling in a Prométour 2000 program or by submitting an inquiry through our website or any other channel, you acknowledge that Prométour 2000 may collect, use, and retain your contact information for the following purposes:
For participants and parents/guardians: to administer bookings, provide trip-related updates, deliver required program documentation, and send post-trip communications such as satisfaction surveys and review requests. Participants and parents/guardians will not receive marketing or promotional communications unrelated to their enrolled program.
For group leaders, teachers, and school contacts: in addition to trip administration, Prométour 2000 may send information about future tours, promotions, special offers, and travel opportunities. This includes contacts who have made an inquiry, requested a quote, or whose professional contact information is publicly available, in accordance with Canada’s Anti-Spam Legislation (CASL).
You may withdraw your consent to promotional communications at any time by clicking the unsubscribe link in any such communication, or by contacting us directly at the address below. Withdrawal of consent does not affect trip-related communications necessary to administer an active booking.
All communications originate from a real person at Prométour 2000 and include a valid mailing address and a working reply-to email address.
5.1 The participant understands that the pace of each tour varies, but in general they require participants to be in good physical and mental health.
5.2 The Participant understands and agrees to hold Prométour 2000 harmless from any expenses, losses, damages, or injuries incurred as a result of contracting any illness, disease, infection, or other health condition before, during, or after the tour. The Participant acknowledges and accepts the risks associated with travel, including the risk of exposure to communicable diseases, outbreaks, epidemics, pandemics, and other public health events. The Participant assumes responsibility for any costs related to medical examinations, testing, vaccinations, treatment, quarantine, isolation, or other health-related requirements imposed by any destination, carrier, governmental authority, or country of residence before, during, or after the tour.
5.3 The participant understands that the environmental and weather conditions of the destination country(s) may be different than those in his/her country of residence.
5.4 The participant understands that the laws of the destination country(s) may be significantly different than those of his/her country of residence.
5.5 The participant understands the medical facilities in the destination country(s) may be of a different standard than that of his/her country of residence.
5.6 Each Prométour 2000 program begins at your departure as established in your program and ends upon completion of services established in your program. The participant understands that Prométour 2000 acts only as an agent for suppliers (i.e.: airlines, hotels, ground transport companies, etc.) who are independent parties over which we exercise no direct control and we assume no responsibility for their acts or omissions.
5.7 The participant understands that Prométour 2000 is not responsible for the behavior of participants on a tour – this is the sole responsibility of the group leader, participants, and chaperones.
5.8 The participant understands that Prométour 2000, its affiliates, directors, officers, employees, teachers/group leaders, schools, associations, clubs, organizations cannot be held responsible for events beyond their control, including but not limited to: war, civil unrest, any acts of violence, force majeure, acts of God, terrorist activities, strikes, epidemics, pandemics or Government restrictions. Nor are they responsible for personal injury, death, property damage, baggage and personal effect loss or theft, and in the absence of its own gross negligence or from any act or omission arising from Prométour 2000’s selection of vehicles, host families, schools, airlines, hotels, tour operators, transportation companies, sightseeing contractors or other firms, companies, agencies or individuals.
6.1 TO WAIVE ANY AND ALL CLAIMS that I have or may have in the future against Prométour 2000, its affiliates, directors, officers, employees, teachers/group leaders, schools, associations, clubs, organizations (all of whom are hereinafter collectively referred to as “the Releasees”).
6.2 TO RELEASE THE RELEASEES from any and all liability for any loss, damage, injury, illness, or any expense that I might suffer, or that my next of kin may suffer as a result of my participation on a trip due to any cause whatsoever.
6.3 I have read and understood the most current travel advisories and information of the destination country(s) that have been issued from official government sources.
6.4 This agreement shall be effective and binding upon my heirs, next of kin, executors, administrators, assigns and representatives in the event of my death or incapacity. In entering into this Agreement, I am not relying upon any oral or written representations or statements made by the Releasees other than what is set forth in this Agreement.
I HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS, TRAVEL ACKNOWLEDGMENT, AND WAIVER PRIOR TO CHECKING THE BOX BELOW CONFIRMING MY AGREEMENT.
I am aware that by checking the box below I am waiving certain legal rights which I may have against Prométour 2000.
FOR MINOR PARTICIPANTS: I hereby certify that I, parent/guardian with legal responsibility for this child, consent and agree to the release of his/her right to make any claims against Prométour 2000. I release and agree to indemnify Prométour 2000 for any and all liabilities incident to child’s participation in the trip.
